As an introduction, let me explain my position at the shelter. The shelter I work at is a men's shelter. Across the street is the women's shelter, a place for homeless women and a sanctuary for victims of domestic violence. The women's shelter is open 24 hours/day, as a refuge for female victims of domestic violence.
The men's shelter is not such a haven and is understaffed as far as volunteers and employees go. The men's shelter is open from 7pm-8am, kept open by paid employees. On Friday mornings, the shelter is open from 8am-12noon, thanks to our volunteer. That is volunteer in the singular.
When any of the employees arrive at 7pm, most of the men are already waiting outside. They are allowed to wait outside the shelter as early as 6:45pm, any earlier and they are trespassing. I've been told most of the employees make the men wait outside until he turns of the alarm and is situated, ready for the men to come in.
It is often best, professionally, to take that minute or so to get ready. One day it just got too cold for me to make the men wait on me and one of the men told me, "You're a good man, Trevar. None of the other guys let us do this." I don't know what the other employees do. Maybe the other employees do what I do and maybe they don't. Maybe their idea of "too cold" is colder than mine (I am known for being quite intolerant of the cold). The smallest gesture can mean so much.
So the men enter the empty shelter and sign in. Sometimes I will write down their name and the time they entered. Other times I'll have them write it down. We have a metal-detecting wand to make sure they aren't bringing in any weapons. Apparently I was known for how I used the wand. One guy told me I never move the wand up far enough on the torso. He told me this after confessing and handing me a set of brass knuckles he brought into the shelter.
At this time, the employee conducts an interview with any newcomers to "verify" homelessness and take information that may or may not be shared with the Carolina Homelessness Information Network (CHIN), depending on the man's wishes. Whether or not we share the information, we still fill out the paperwork. I guess the paperwork is partly for our records and partly for our deal to get funding. I'm not completely positive, but that's what I was told, and so it is the story I tell. I love conducting these interviews, because I learn a lot about the men during this time. I close the office door, give them my attention, and let them tell stories if they so choose. And a lot of them do.
We get to fill out this paperwork a lot. Our shelter's program allows any homeless man to stay for up to 90 days before being exited for two weeks. After that two-week exit, he can stay a second time for 60 days. After another two-week exit, he can stay for 30 days. After the third stay, his time is up for the year unless the weather is cold and he enters our Winter Nights program, which allows any homeless person to use the shelter during cold (below 35ºF) and inclement weather (snow, ice, etc).
Out Winter Nights program is open to men during their two-week exit and after their third stay in the program. Men staying for Winter Nights sleep on couches and cots, not beds. They get leftovers, not the (supposed to be, but not always) hot food we serve. They are not allowed to use our laundry facilities, they are asked to shower at night instead of in the morning, and they do not benefit from case management and the vouchers we receive from places like the Salvation Army (normally). Winter Nights starts at 9pm, not 7pm, unless the weather is really rough. And unlike our normal program, a man on the Winter Nights program does not have to come in nightly, whereas our 30-60-90 program has a curfew. At least, this is my understanding.
Once the guys are in, they often come by to get things. We hand out hygiene products and cleaning products. Sadly, if the employees didn't keep these items under lock-and-key, there wouldn't be enough to go around. Some men wouldn't take a lot, but there are some guys who will take whatever they can get their hands on. I'm continually surprised at the things stolen in the shelter, from rolls of toilet paper to instant coffee.
Before 8pm, the women's shelter has provided food for me to pick up and serve the men. The women make the food because the men do not have a kitchen, not because of some outdated gender roles. When I first started working at the shelter, I was told to serve the food, to ensure there is enough to go around. During the holiday season, we have always had more than enough to eat In fact, I have seen a regretful amount of food go to waste, because the food is not eaten. Perhaps this bounty will change when the season changes and people forget to be charitable.
I don't clean up after the men. They are all assigned chores, every one of them responsible for a part of the community. Sometimes I have to ensure the chores get done and done well, but the majority of the men are quite responsible. The only other responsibilities for the employee are to keep the peace, distribute medicine to those who have it, turn the lights off, enforce quiet hours, and turn on the alarm.
The employee spends a lot of time sitting in the office. We have cameras in the shelter and I'll watch what people are doing from time to time. I'll walk around to visit some. I've found I don't have to do much walking around, though. If I keep the office door open, the men will come to visit me.
Wake up is 6am. Breakfast is seldom hot, since I don't do so well cooking sausage and I don't know a thing about cooking grits and livermush. When we have it, I'll make eggs, but I'm not very good at cooking for so many people at once. And the kitchen at the women's shelter isn't the easiest for cooking. Half of the burners don't work and all of the teflon pans are badly scratched. Every time I cook there, I'm afraid of setting off the fire alarm.
Check out is generally at 8am and morning chores need to be done 15 minutes before checkout. One of the employees makes the men check out earlier. He must have another job or something. Other employees will stay later when the weather is rough. I've been staying later when possible, simply because of the cold. A lot of the men have things to do during the day and less than half stick around past 9 or 10. Any employee who stays past 8 am becomes a volunteer.
Both shelters are named after guiding lights for vessels on the water. I suppose the shelters are meant to serve as a place the homeless can find and will help guide them to safety. After a month at the shelter, I realized it isn't the shelter that serves that purpose in my life. It is the men. They are the guiding light.